Atlanta Airport Guide (ATL)

Atlanta Hartsfield International Airport

6000 North Terminal Parkway Suite 435, Atlanta, Georgia 30320, USA

ATL

1

(404) 209 1700 or 530 7300

(404) 530 7374

webmaster@atlanta-airport.com

2 (6 concourses)

GMT - 5 (GMT - 4 from first Sunday in April to last Sunday in October)

The airport is situated 16km (10 miles) south of Atlanta.

A fifth runway opened in May 2006 to decrease delays at Hartsfield-Jackson (until now one of the most delay-impacted airports in the US) by 50%, leading to a decrease in delays across the country. A new international terminal is planned for completion in 2011, while a new consolidated rental car facility is expected to be ready for early 2009.

The airport transit system (Automated People Mover) in the underground Transportation Mall transports passengers between terminals and concourses (journey time to furthest of the six concourses - 5 minutes). There is also a travelator, which connects the terminals and carries passengers around the airport.

The I-85 and I-285 both provide direct access to the airport. I-75 and I-20 also connect the airport with all areas of Georgia and southeast USA.

The airport has space for 31,000 cars, including short- and long-term parking. There are both indoor and outdoor car parks with direct access to the terminals, as well as hourly parking areas in front of each terminal for pick-up and drop-off. Daily car parks are situated next to the terminals, while economy car parks are next to the parking decks and beyond the Ground Transportation Centre. A courtesy shuttle service links the economy car parks with the terminals. There are also three long-term Park & Ride car parks located further away, with a free transfer bus service to/from the terminals.

In airport car hire companies are Avis, Budget, Dollar Rent a Car, Enterprise, Hertz, National/Alamo and Thrifty. Off-site car hire companies are Airport Rent-A-Car, Atlanta Rent a Car and E-Z Rent a Car and Payless. Passengers wishing to hire vehicles from these companies can ask for shuttles to pick them up from Arrivals; courtesy phones are located in the baggage reclaim area.

The Ground Transportation Centre (tel: 404 530 6674) is situated near baggage reclaim with information on buses, taxis, shuttles, car hire, limousines and trains, disabled transportation and off-site airport parking.
Rail: Rapid train services operated by MARTA (tel: (404) 848 5000; website: www.itsmarta.com) leave the airport for downtown Atlanta (journey time - 15 minutes), from where connections to other parts of the city can be made.
Road: Bus: The airport is served by Greyhound Flightlink buses (tel: 1 888 287 6359; website: www.greyhound.com), which depart daily for a number of cities and states from the lower level of the North Terminal.
Taxi: Metered taxis serve the airport; taxis can be booked at the Ground Transportation Centre island A. Only authorised taxis should be used. Contact the taxi information line (tel: (404) 762 6087) for further information. Shared-ride taxis are also available (tel: (404) 766 6666) and reservations can be made for door-to-door services. Services can be booked at the Ground Transportation Centre island B. The airport’s website has a list of all companies.

The airport customer service office (tel: (404) 530 7300) is open daily 0815-2100 for enquiries; information desks are located throughout the terminal and in the automated people mover stations on each concourse. Multilingual customer service representatives are on hand throughout the airport to provide passengers with assistance. A visitor centre is situated in the Atrium, with tourist information available from the Atlanta CVB (tel: (404) 305 8426). Volunteer hosts are also on hand to answer questions on the airport and Atlanta.

Money and communications: Bureaux de change and ATMs can be found throughout the terminals; there is also a bank and a post office in the Atrium.
Eating and drinking: Various restaurants and fast-food outlets offer a wide variety of international cuisine.
Shopping: Several gift and souvenir shops, as well as duty-free, are available.
Luggage: Lockers are available at Wrap-A-Bag in the southwest area of the Atrium; lockers beyond security checkpoints are out of service until further notice. Lost property is handled by the Atlanta Airline Terminal Corporation (tel: (404) 530 2100).
Other facilities: There is a chapel and a medical centre, as well as AED units (defibrillators).

The Executive Conference Center (tel: (404) 761 6116 or 1 800 713 1359) offers 23 meeting rooms, telephones, fax, photocopying, videoconferencing, audiovisual equipment, teleconferencing and PC workstation/laptop facilities, all of which may be booked on an hourly/daily basis. Three Laptop Lane centres (website: www.regus.com) offer meeting rooms in concourses A, B and T, as well as Internet connections and business facilities, including telephone, fax, printing, photocopying and workstations. There are numerous airline lounges for business-class passengers. A concierge service is available in the North Terminal baggage reclaim area with numerous business services available.

The airport has full facilities for disabled passengers including TDD phones, lifts and ramps. Disabled parking spaces are available in all car parks at the airport; spaces are clearly signposted and are located in close proximity to the airport’s main terminal; the long-term parking shuttle is wheelchair-accessible. Passengers who require wheelchairs and special assistance should inform their airline at the time of booking.

Nearby hotels include the HI Express (tel: (404) 761 6500; website: www.ichotelsgroup.com), Hampton Inn (tel: (770) 996 2220; website: hamptoninn.hilton.com), Red Roof Inn Airport North (tel: (404) 209 1800; website: www.redroof.com), Hyatt Place (tel: (770) 994 2997; website: atlantaairportsouth.place.hyatt.com), Atlanta Airport Marriott (tel: (404) 766 7900; website: www.marriott.com), The Westin Atlanta Airport (tel: (404) 762 7676; website: www.starwoodhotels.com), Embassy Suites Airport (tel: (404) 767 1988; website: www.embassysuites.com), Crowne Plaza (tel: (404) 768 6660; website: www.ichotelsgroup.com), Hilton Atlanta Airport (tel: (404) 767 9000; website: www.hilton.com), Holiday Inn Airport North (tel: (404) 762 8411; website: www.ichotelsgroup.com), Courtyard by Marriott North (tel: (404) 559 1043; website: www.marriott.com), Ramada (tel: (770) 996 4321; website: www.ramada.com) and Sheraton Gateway (tel: (770) 997 1100; website: www.starwoodhotels.com). Shuttle buses are available to all major hotels in the area. For a list of all hotels and their telephone numbers, consult the airport’s website. Shuttle buses leave from the Ground Transportation Area immediately outside the Terminal North and Terminal South. Courtesy telephones are available in the baggage reclaim and ground transportation areas.